5/6/2023 0 Comments Otter order manager login![]() She told me someone from on boarding would call me because she was having trouble getting Doordash set up. The only calls were from the sales person, Kyla, to get me to sign up and give my credit card information. We never received any equipment (tablet or printer) nor did we receive any phone call from Onboarding so we never got started. Summary: I sent at least 6 emails to cancel my partnership with Otter before the 30 day trial period. It will be good to have some market intelligence to help price efficiently our products in function of competition and demand. It's difficult to evaluate the real cost of the campaign, it will be good to have a global tool making a limit to be sure that all fee (platform, otter, promotion) won't exceed a % of the sales price (40 or 50%). We are missing a tool to manage and monitor social network campaigns (Facebook and Instagram) and to compare the ROI with platform promotions. ![]() Negative: Some menu are not well connected to the platform due to partner policy (ChowNow, Square) With marketing promotions, we can increase our volume during low season. and we don't to stop the delivery to avoid confusion. ![]() Now with the app, we only have to update the menu one time. When the store is busy in summer, the employee didn't have the time to update our menu. With Otter we are able to fill all the order properly. We lost money but more important it was a bad experience for our customers and damage our brand. Yes full automatic optimization is what we look for :) ![]() Summary: We need more functions to integrate to put really the store on automatic optimization. ![]()
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